You can contact customer support from this page.
Before e-mailing support or using the support form, please check to see if your problem or question is already addressed in the FAQ.


If you are making an inquiry about your account status, please select a category from the pull-down menu below first.
There are also some details you would need to provide us with. Please check the list below and make sure to attach them to your inquiry.
  1. Forgotten Password
    Your "User ID" and "Inquiry ID".
  2. Forgotten User ID
    Your "Player name" and "Inquiry ID".
  3. Account Details
    Your "User ID", "Inquiry ID" and details on what you would like to know about your account.



We are all awaiting feedback from you so that we can make Yu-Gi-Oh! ONLINE DUEL EVOLUTION a better gaming experience for all players. If you would like to report potential Bugs to us, please also give us the information listed below.
Please note that there may be cases where it may not be possible to reply.
  1. User ID
  2. Player name
  3. Type of Internet Connection
    (e.g. ADSL, 56K modem, Name of Internet Service Provider.)
  4. Name of Firewall or Antivirus Software Installed on your Computer.
  5. Country
  6. Language


Please follow the below steps if you need to send us detailed data about your PC.
  1. Select "Run" from your Windows Start Menu.
  2. When a window appears, enter "dxdiag" in the box.
  3. Once the "dxdiag" window opens, click on "Save All Data"
  4. Attach the saved text file to a customer inquiry e-mail and click send.
Please note that while your PC's details such as its name, configuration and settings will be displayed on the file, no private or confidential data that can identify you inperson will not be included.



Select the subject of your inquiry from the pulldown menu below, and click the "Compose Mail" button.